Hidden Work Calculator
How much technical capacity is your IT team losing?
Misrouted requests, repetitive questions, missing context, and cross-department coordination quietly consume time that rarely appears in your metrics. Get a directional estimate of how much Hidden Work is costing your team each year.
About 3 minutes · No email required for results
See where your IT team's time is going
Estimate annual technical capacity lost
Identify your biggest sources of Hidden Work
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Your estimated annual capacity loss
0
hours of annual technical capacity currently being lost to Hidden Work.
Directional estimate based on your responses and standardized V1 assumptions.
Equivalent workdays08-hour days
FTE equivalent0of annual capacity
Labor value equivalent$0illustrative prototype value
Where the time is going
Your estimated annual lost time includes:
The opportunity
What if you recovered even 15%?
Reducing Hidden Work doesn't require eliminating it. Even a modest reduction can return meaningful technical capacity to higher-value work.
0 hourspotential annual capacity recovered
What this means
You may be dealing with a capacity problem, not only a staffing problem.
Hidden Work is absorbing time your team could otherwise spend on technical work. The next step is understanding which forms of Hidden Work are most addressable in your district.
Prototype note: routing, repetitive-question, and missing-context effort use the PRD's proposed 3-minute assumption. Cross-department coordination uses a 12-minute assumption per affected request. Labor value uses an illustrative $50/hour rate until the V1 rate is validated.
