Operational intelligence for K‑12

Deliver Better Service with Less Friction

When people don't know where to go for help, simple questions become bigger problems and create more work than they should. schoolOS makes it easier for people to get help while reducing the work required to make it happen.

Explore the latest in K‑12 operations
Create one front door
Reduce manual coordination
Gain operational visibility
schoolAgent
My daughter's Chromebook screen cracked last night, and she has state testing Thursday. What do we do?
AL
schoolAgent

On it. A repair ticket is open and a loaner is reserved. Maya can pick it up at the library before first period, in time for testing.

Routed to IT for you · no department picked
The projector in Room 214 won't power on, and I teach with it 3rd period. Who do I contact?
MR
schoolAgent

No need to track anyone down. A Facilities work order is open, the 3rd-period deadline is flagged, and a loaner cart is reserved outside the media center.

Routed to Facilities for you · loaner reserved
I can't log into the math portal and my homework is due tonight.
JT
schoolAgent

A reset link was just sent to your school email — you'll be back in within a minute.

Answered instantly · no ticket created
Student, parent, teacher, and IT all see the same status, automatically.
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Our design partners
Olympia School District logoOlympia School District
Lower Moreland Township School District logoLower Moreland Township SD
Ladue School District logoLadue School District
Massac Unit School District #1 logoMassac Unit SD #1
Olympia School District
Lower Moreland Township SD
Ladue School District
Massac Unit SD #1
The problem

Requests Rarely Start in the Right Place

Questions and issues surface everywhere. Email. Chat. Hallway conversations. Tickets submitted to the wrong department.
‍
Teams spend too much time rerouting requests, gathering missing context, and manually coordinating across disconnected systems.

New request · 8:42 am · Room 12 “The smartboard in Room 12 is down”
Ticket #1042
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Unassigned Business office “Still waiting”
Time to resolution Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
New request · 8:42 am · Room 12 “The smartboard in Room 12 is down”
Ticket #1042
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Business office “Still waiting”
Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
New request · 8:42 am “The smartboard in Room 12 is down”
#1042
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Business office “Still waiting”
Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
New request · 8:42 am · Room 12 “The smartboard in Room 12 is down”
Ticket #1042
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Unassigned Business office “Still waiting”
Time to resolution Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
New request · 8:42 am · Room 12 “The smartboard in Room 12 is down”
Ticket #1042
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Business office “Still waiting”
Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
New request · 8:42 am · Room 12 “The smartboard in Room 12 is down”
Front office “Not us”
IT “Not IT, try facilities”
Facilities “Replacement, needs approval”
Business office “Still waiting”
Day 1 Day 2 Day 3 Day 4
One request, four hops, no owner
People don't know where to go
Requests bounce between departments or land with the wrong team.
Work must be routed manually
Teams spend too much time moving work between departments and systems.
Requests arrive without context
Teams gather missing information before work can move forward.
Routine questions become tickets
Many issues don’t need direct support, but still take your team's time.
Read: Your Helpdesk Is Full. And Most of It Didn’t Need to Be a Ticket
See how much time this Hidden Work could be costing your IT team →
The SOLUTION
Start with One Front Door for Support

Make it easier to get answers and support across your district by giving teachers, staff, students, and families a single place to go for help. schoolAgent answers common questions, creates requests when support is needed, and automatically routes work to the right team.

ANYONE ASKS AI DOES THE WORK FIRST RIGHT TEAM, AUTOMATICALLY Teacher Parent Student Staff ONE FRONT DOOR Facilities Work order · Room 214 Scheduled IT Repair · loaner ready In progress Answered Reset link sent No ticket HR Onboarding started Assigned Agentic AI answers what it can and adds the missing context, so only real work gets routed. Most asks never become tickets. What's left reaches the right team automatically. ANYONE ASKS Teacher Parent Student Staff ONE FRONT DOOR Agentic AI answers what it can, so only real work gets routed. Facilities Work order · Room 214 Scheduled IT Repair · loaner ready In progress Answered Reset link sent No ticket HR Onboarding started Assigned Most asks never become tickets. What's left reaches the right team.
ANYONE ASKS AI DOES THE WORK FIRST RIGHT TEAM, AUTOMATICALLY Teacher Parent Student Staff ONE FRONT DOOR Facilities Work order · Room 214 Scheduled IT Repair · loaner ready In progress Answered Reset link sent No ticket HR Onboarding started Assigned Agentic AI answers what it can and adds the missing context, so only real work gets routed. Most asks never become tickets. What's left reaches the right team automatically. ANYONE ASKS Teacher Parent Student Staff ONE FRONT DOOR Agentic AI answers what it can, so only real work gets routed. Facilities Work order · Room 214 Scheduled IT Repair · loaner ready In progress Answered Reset link sent No ticket HR Onboarding started Assigned Most asks never become tickets. What's left reaches the right team.
The root cause
Most District Support Problems are Coordination Problems

One front door makes it much easier to get help. But requests are scattered, routing is manual, and context goes missing for one reason: your operations live across tools that were never built to work together. So people become the middleware between them. The district runs because your team makes it run.

Hiring more staff can provide temporary relief. But it doesn’t address the root cause of the problem, so the work always comes back.

You need a better way to coordinate support across departments, systems, workflows, and channels.

The classroom today

Modern, AI-powered learning students can see.

The back office today

Manual workflows. Disconnected systems.
Read: How People Became the Middleware Behind District Operations
A better way
Run District Operations with Intelligence

schoolOS is the operational intelligence platform for K-12 — powered by agentic AI. Instead of disconnected systems for support, assets, and workflows, everything runs on a single intelligent system that learns from your district’s daily operations.

Requests are triaged automatically. Workflows advance on their own. Operational insight builds continuously.

Run district operations with intelligence — pipeline (1000×450) REQUESTS ARRIVETRIAGED AUTOMATICALLYWORK ADVANCES ON ITS OWNALPARENT“Chromebook cracked the nightbefore state testing.”MRTEACHER“Projector in Room 214won’t power on.”JTSTUDENT“Can’t log into the math portal.”schoolOSOPERATIONAL INTELLIGENCEUnderstands the request, adds contextRoutes work to the right teamLearns from every resolutionITRepair · loaner reservedIn progressFacilitiesWork order · Room 214ScheduledITPassword reset sentResolvedOperational insight builds continuouslyEvery request sharpens the picture of where work slows down — and why.
Pipeline, mobile (380×1040) REQUESTS ARRIVEALPARENT“Chromebook cracked the nightbefore state testing.”MRTEACHER“Projector in Room 214won’t power on.”JTSTUDENT“Can’t log into the math portal.”TRIAGED AUTOMATICALLYschoolOSOPERATIONAL INTELLIGENCEUnderstands the request, adds contextRoutes work to the right teamLearns from every resolutionWORK ADVANCES ON ITS OWNITRepair · loaner reservedIn progressFacilitiesWork order · Room 214ScheduledITPassword reset sentResolvedOperational insight builds continuously

See District Operations Clearly for the First Time

Every support request creates operational data about where work slows down, where requests get rerouted, and where teams rely on manual coordination.

Over time, schoolOS helps you identify operational patterns, reduce bottlenecks, and deliver better service across your district.

Two on‑ramps
Two Starting Points,
One Destination

You’ve just seen both: the front door and the full platform. schoolOS meets your district where it is, and no matter where you begin, you arrive at the same place: deeper operational intelligence.

No rip and replace required. schoolOS works alongside the systems your district already runs.

Path one

Orchestrate

Provide one place for everyone to get help. Deliver better service, reduce tickets and manual coordination, and lay the groundwork for operational intelligence.

Explore schoolAgent
Path two

Consolidate

Bring school requests, district assets, and operational workflows together in one intelligent platform. Identify patterns, reduce bottlenecks, and build a clearer picture of operations across your district.

Explore the Platform
”
From our design partners
“We always had a system. It just made everything a lot of work: pull reports, pull lists. schoolOS is the first tool that just gives us the answer.”
Marc Elliott
Marc Elliott · Olympia School District · 9,500 students
100,000+
devices tracked
10,000+
students in pilot districts
6
states with pilot districts
Most district support challenges are actually coordination challenges. When districts spend less time coordinating work, they can spend more time understanding it.
Rich Watson
Co-founder & CEO, schoolOS

Orchestrate Support Intelligently

The goal shouldn’t just be resolving tickets faster. It should be helping people get to the right support before issues turn into unnecessary work.
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schoolOS gives districts one front door for support, creating a connected experience across the systems they already use.

Recurring device failures

See which devices are failing repeatedly across your fleet before they become a support burden.

Warranty expiration risk

Know which devices are approaching end of warranty so your team can plan ahead instead of react.

Repair cost vs. replacement value

See the full repair history for any device to know when replacement is the smarter call.

Reduce repetitive interruptions
Answer common questions automatically before they reach your queue.
Get work to the right teams faster
Give teams the context they need to reduce manual routing and follow-up
Identify operational bottlenecks
Know which requests and workflows create the most friction across your district.
Coordinate workflows across systems
Help requests move between teams and systems without relying on manual follow-up.

Start with schoolAgent

See how schoolAgent can help your district deliver better service, reduce manual coordination, and lay the groundwork for operational intelligence.

Explore schoolAgent
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Operational intelligence for K‑12. One front door, one connected picture, so your team spends less time coordinating and more time understanding.

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